News archive 2019
Dismal performance from Yorkshire rail operators
January 29, 2019
Northern by Arriva had a worse performance than in all the last three twice-yearly surveys in every one of the six main measures: Overall satisfaction, Value for money, Punctuality/reliability, Crowding satisfaction, Station satisfaction and Delays satisfaction.
TransPennine Express, which last time came very close to having a clean sheet of improvements and no areas of decline, also slipped in every one of the six main measures this time.
East Midlands Trains maintained the same 85% score as last time on station satisfaction, but also fell in its satisfaction rating in the other five areas.
The greatest glimmer of improvement in the region came from Grand Central with its better score for value for money and how well the company deals with delays. Although Grand Central had a 1% slip in its overall satisfaction score, at 94% it was the second-best nationally after Heathrow Express with which it had tied for first place last time.
The only other noticeable positive in the region was Hull Trains' higher station score at 91%, although the company saw a fall in value for money and delays scores.
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